The Story Behind the Colors of Oaxaca

Will Leather Goods is proud to offer WILL's guarantee.

We cover manufacturer defects in leather workmanship and hardware by replacement of your bag or a gift certificate if the bag is no longer available. 

To begin the replacement process please fill out this form:

Guarantee Form

PROOF OF PURCHASE is required.

Unlimited Warranty (valid from date of purchase)

• Leather Workmanship
• Hardware

1 Year Limited Warranty (valid from date of purchase)

• Fabric and Linings
• Velcro and Elastic
• Nylon Zippers
• Wallets
• Belts 

Exclusions

• Shoes, hats, watches, jewelry, clothing and home goods.
• The “Found” or Vintage collection of merchandise.
• Sale Product (including 50% off, final or sample sales).
• Retail props, fixtures and décor.
• Merchandise purchased through discount retailers or manufacturer outlets.
• Merchandise not made by Will Leather Goods.

All Warranty Repair requests must be processed and validated by our Warranty Team.

• Proof of purchase is required for warranty validation and service.
• Every request is reviewed and assessed on a case-by case basis.
• Product registration is no longer required in order to receive services.
• Any fees associated with a warranty claim will be provided to the customer for approval before work is done.
• Customer is responsible for shipping product back to our Eugene workshop. We will take care of the shipping on the way back to you.
• Customer is responsible for shipping costs to return product for non-warranty repairs.
• Will Leather Goods is not responsible for missing packages or COD.
• When shipping, please use a trackable carrier and request an insurance policy equal to the value of your return.
• Delivery will be refused on packages received without a Work Order.
• Please note that we maintain the right to return dirty or soiled items that may cause a health or safety risk to our team or equipment.
• We reserve the right to send “Do-it-Yourself” repair kits for certain repairs or manufacture defects. These kits will be sent with complete repair parts and instructions.
• All Warranty repairs must be completed by an authorized service provider.
• Using an unauthorized service provider voids the Lifetime Guarantee.
• If your merchandise is unable to be repaired, replacement merchandise will be given in exchange at equal or lesser value of original items.
• Warranties are non-transferable.

Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.

Due to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence.  We guarantee the foundation of our product will hold your belongings safely. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material. 

Maintain your favorite leather pieces regularly to ensure soft and supple leather. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Leather Care can help maintain your product longer. Please see our Leather Care page for more information. We recommend conditioning your leather at a minimum of every 6 months. Learn more about how to care for your leather.

If you are in a dryer (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. Similar to the nature of skin it needs to be moisturized as soon as it feels dry. We charge $25 + shipping for conditioning or head to a store for onsite conditioning for Free and the full Will Leather Goods experience.

Product Care Information

We highly recommend using leather care treatment to maintain and preserve your leather products: Product Care

Our wax coated canvas is coated with paraffin which makes this water-resistant, but not waterproof. If your canvas product gets wet, we recommend you let it air dry thoroughly in a warm dry place. If at any time your canvas has scratches or marks, these can typically be reduced by using a hair dryer on medium heat to help the wax soften and absorb back into the canvas.

By purchasing products from Will Leather Goods you agree to the terms in our Lifetime Warranty. Will Leather Goods reserves to right to alter, edit or cancel our Lifetime Warranty without notice.

The monogram has existed since 350 B.C., but came into popularity as steam ships started to cross the Atlantic to help identify the trunks and luggage of the travelers. Today, the monogram remains a functional identifier, while also lending personal style to your leather goods.

Personalize your product or gift with a monogram in either our small 1/4" font or our large 1/2" font. We use traditional heat stamping to deboss into our vegetable tanned leather.

Starting in summer 2018, Will Leather Goods is investing 2% of every Will Leather Goods purchase to give kids in America a bag to carry their dreams – with an ambitious goal of donating 100,000 backpacks to kids across America by 2025.