Frequently Asked Questions
- When will my order be shipped? When will it arrive?
- What’s the status of my order?
- What are your shipping fees?
- Why can’t I select a color or size combination?
- How do I know that my order has been shipped?
- Is ordering over the internet secure?
- Will my credit card be charged immediately?
- Do you have a size chart?
- Why did you call or e-mail me to verify my order?
- How do I change or cancel an order?
- What are my payment options?
- Are purchases on this website really tax free?
- Why is monogramming $10 online?
NEWSLETTER DISCOUNT CODE:
- What are your shipping fees?
- Do you ship to PO boxes or APO/FPO addresses?
- If I send my package as a gift, will the recipient receive the invoice?
- Is international shipping available?
- How do I ship my return or exchange?
TOP ASKED QUESTIONS:
Our shipping fees are based directly on FedEx® rates calculated by the weight of the item(s) purchased and the shipping destination zip code.
If an order was placed Monday through Thursday it will be shipped 24 – 48 hours after the order is confirmed and payment is received. If an order was placed on a Friday prior to 12:00pm PST, the order will be shipped on Monday. You will receive an e-mail confirmation when your order has shipped. Please note, with expedited shipping it will still take 48 hours to process the order before it ships.
Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. Please allow 48 – 72 hours for order confirmation.
It is possible that the color or size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can e-mail our Customer Service department if what you are looking for is out of stock, and they may be able to let you know when the product will be available.
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please allow 48 – 72 hours after your order is shipped to receive the confirmation.
There is NO FedEx or UPS pickup service on 12/24, delivery only. If you order on 12/23, 12/24 0r 12/25 the order will not ship until the next business day after the Christmas holiday.
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that each order is secure. SSL encrypts transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card.
Click here for size chart.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
If for any reason you would like to change or cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If you need to make adjustments to your shipping settings we will do our best to accommodate your request, but you will ultimately be responsible for reaching out to FedEx® to make arrangements. Personalized items: Please allow an additional 72hours for delivery. Express shipping is not available. Personalized items are non-refundable.
We accept Visa, MasterCard, Discover, and American Express. We also except Will Leather Goods gift cards.
All purchases are tax free unless you are having the purchase shipped to California or New York. Shipments to California and New York include a 10% sales tax as required by law. Sales tax is mandated when we have an actual physical location in your state, and, the state imposes a sales tax.
The monogramming performed at our headquarters is completed on a superior quality machine, which offers more options but takes more time and resources to complete. The stores are limited in space and have wonderful machines and ability but not nearly the options we have available to web customers. Therefore, a $10 surcharge is assessed to cover the costs to operate and maintain the machine utilized.
NEWSLETTER DISCOUNT CODE QUESTIONS:
Your 15% off promo code will arrive via email 5-10 minutes after subscribing. If you have not yet received the email within that amount of time, please check your spam folder.
If you are using Gmail please also check the Promotions tab for your promo code.
Please enter the promo code carefully exactly how it was sent. You can select the code directly from the email and paste it into the field for additional accuracy. Note the code is not case sensitive.
The promo code can only be used once and cannot be combined with any other offers, sales or promotions. If you have already signed up for our newsletter and received a code, you cannot sign up again for a second promo code. If you have already applied one code from another deal or offer, then the 15% off promo code will not be accepted.
If you are still having trouble applying your promo code, please contact Customer Care.
The 15% promo code is applicable online only and cannot be used at our retail stores.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
No. All shipments are sent with a packing slip, which only includes the product in the shipment, dollar amounts are not represented on the packing slip.
At this time, we do not cover shipping, duties, or taxes on international purchases, exchanges, or returns. Please continue to check back with us, as this could change in the future. We appreciate your interest in Will Leather Goods.
We pride ourselves in making products of the highest quality materials with attention to detail. However, if you are not completely satisfied with your purchase, Will Leather Goods will gladly accept returns on full price product for exchange, store credit or refund within 30 days of purchase. All merchandise returned must be unworn, in original condition, tags intact and in original packaging with purchase receipt. Cash Returns over $300 will be refunded in the form of a corporate check and may take up to 14 days for processing. Sale merchandise is not eligible for exchange or store credit. We will gladly honor price adjustments in the form of store credit on full-price merchandise within 10 days of original purchase.
For more information on returns and exchanges please visit Returns & Exchanges.
Please pack and seal your box securely, in the original package if possible. You should ship your return or exchange package with a carrier who will provide you with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. Will Leather Goods does not accept any package that arrives COD.
Will respects worldwide artisans. At Will Leather Goods, we use the best craftsmen to craft our products based on the experience, skills, and machinery available in each of our factories. Many of our products are made in Mexico and China. Our international factories have specialized machinery as well as technicians and artisans who have used these machines for over 20 – 30 years. These specialized machines do not exist in the USA. We also offer a 100% Lifetime Guarantee, therefore, we must source and produce our goods globally to ensure the quality fits our promise to our customers. We work with these international factories based on their skills and experience, but also because they are some of the most compliant factories in the world, ensuring environmental and human rights standards that are at the forefront of industry practices. William Adler also personally travels to our factories on a regular basis to ensure these high standards are being met. Will is also personal friends with our factory owners, relationships of 25-plus years that Will has nurtured throughout his journey in the leather goods industry.
Typically, you should purchase a belt sized one size bigger than your waist size. This means, someone who wears a size 32 in pants typically wears a size 34 belt. Women and Men can also refer to our sizing chart here.
Our cuffs are also done in sizing. Cuffs are made in combined sizes Small/Medium and Medium/Large. A Small/Medium cuff is typically good for a thin wrist, while a Medium/Large would fit a thicker wrist.
While we always strive for consistency, as with any handmade products, there are may be slight and unique variations in each of our goods. From stitching, to snap placements, to embossing patterns, each Will Leather Goods product is unique. Products in our FOUND Collection are re-engineered from items found during Will’s travels, so each of these items is one-of-a-kind, and no two items will be alike. For more information on our FOUND Collection, please visit here.
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events, and other special announcements. Click here and fill out your name and e-mail in the sign-up form on the left.
You can also sign up to be a friend of Will Leather Goods on Facebook here.
Yes. We have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.