We are a family company and we think of you as family too. We have a team of people who love customer questions, comments, or suggestions. We listen. We respond. We’re here to partner with you. Many times, it’s from your creative ideas we improve the Will Leather Goods experience. For this, we thank you. We do our best to respond to all messages within 2 business days. We look forward to hearing from you!
Please email us here to connect with a Will Leather Goods customer advocate.
Will Adler and Family 1981
To initiate a Return or Exchange, please respond to your order confirmation or contact us at email@example.com.
Will Leather Goods
1457 Westec Drive
Eugene, OR 97402
We make the Product. You make the Story. Share yours here...
Will Leather Goods is proud to offer WILL's guarantee.
We cover manufacturer defects in leather workmanship and hardware by replacement of your bag or a gift certificate if the bag is no longer available.
To begin the replacement process please fill out this form:
PROOF OF PURCHASE is required.
Unlimited Warranty (valid from date of purchase)
1 Year Limited Warranty (valid from date of purchase)
All Warranty Repair requests must be processed and validated by our Warranty Team.
Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.
Due to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence. We guarantee the foundation of our product will hold your belongings safely. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material.
Maintain your favorite leather pieces regularly to ensure soft and supple leather. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Leather Care can help maintain your product longer. Please see our Leather Care page for more information. We recommend conditioning your leather at a minimum of every 6 months. Learn more about how to care for your leather.
If you are in a dryer (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. Similar to the nature of skin it needs to be moisturized as soon as it feels dry. We charge $25 + shipping for conditioning or head to a store for onsite conditioning for Free and the full Will Leather Goods experience.
Product Care Information
We highly recommend using leather care treatment to maintain and preserve your leather products: Product Care
Our wax coated canvas is coated with paraffin which makes this water-resistant, but not waterproof. If your canvas product gets wet, we recommend you let it air dry thoroughly in a warm dry place. If at any time your canvas has scratches or marks, these can typically be reduced by using a hair dryer on medium heat to help the wax soften and absorb back into the canvas.
By purchasing products from Will Leather Goods you agree to the terms in our Lifetime Warranty. Will Leather Goods reserves to right to alter, edit or cancel our Lifetime Warranty without notice.
|Pant Size||Men's Size||Women's Size|
|11" (1st Hole)||15.5" (1st Hole)|
|9.75" (3rd Hole)||14" (3rd Hole)|
|8" (5th Hole)||12.5" (5th Hole)|
|20" (1st Hole)||23.75" (1st Hole)|
|18.25" (3rd Hole)||22" (3rd Hole)|
|17" (5th Hole)||19.75" (5th Hole)|
The monogram has existed since 350 B.C., but came into popularity as steam ships started to cross the Atlantic to help identify the trunks and luggage of the travelers. Today, the monogram remains a functional identifier, while also lending personal style to your leather goods.
Personalize your product or gift with a monogram in either our small 1/4" font or our large 1/2" font. We use traditional heat stamping to deboss into our vegetable tanned leather.
Protect your investment piece with our specially-formulated All-In-One Leather Solution to ensure the lifetime of your leather collection. Handcrafted by expert artisans all over the world, our leather goods deserve to be treated with care.
We use only the best leather made to stand the test of time. Handcrafted by expert artisans all over the world, our leather goods deserve to be treated with care. Protect your investment piece with our Mink Oil Crème to ensure the lifetime of your leather collection.
Starting in summer 2018, Will Leather Goods is investing 2% of every Will Leather Goods purchase to give kids in America a bag to carry their dreams – with an ambitious goal of donating 100,000 backpacks to kids across America by 2025.