RETURNS & EXCHANGES

Return Policy

We pride ourselves in making products of the highest quality materials with attention to detail. However, if you are not completely satisfied with your purchase, Will Leather Goods will gladly accept returns on full price product for refund, exchange or store credit within 30 days of purchase. All merchandise returned must be unworn, in original condition, tags intact and in original packaging with the purchase receipt. Sale merchandise is eligible for exchange or store credit only, unless marked FINAL SALE.

To initiate a Return or Exchange, please contact us here: Customer Care Contact Page

For all Returns and Exchanges please note the following guidelines:

  • Will Leather Goods is not responsible for any missing packages or COD
  • Customer is responsible for all shipping costs to return product
  • We reserve the right to refuse delivery on packages received without a Return Authorization
  • All return and exchange requests must be received within 30 days of purchase either online or from our Will Leather Goods retail locations.
  • Proof of purchase may be required to validate a return or exchange
  • If you purchased an item from our sale page, these items are eligible for exchange or store credit only, unless marked FINAL SALE online.
  • All returned merchandise must be in new, unworn, and original condition
  • Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.
  • Please note that we maintain the right to return dirty or soiled items that may cause a health or safety risk to our team
  • Sample or assorted sale merchandise purchases will not be eligible for refund or exchange. All SALES are final.

Once your return is received, please allow 3-5 business days for processing. Refunds may only be applied to original payment method.

 

If you purchased Will Leather Goods merchandise from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.

 

Exchanges within our LIFETIME GUARANTEE

We replace or repair leather product if they are defective or damaged- we will gladly exchange for a new Will Leather Goods item, send us an email at willservice@willleathergoods.com