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FAQs

TOP ASKED QUESTIONS:

 

What are your shipping fees?

Our shipping fees are based directly on FedEx® and USPS rates calculated by the weight of the item(s) purchased and the shipping destination zip code.

When will my order be shipped?

If an order was placed Monday through Thursday it will be shipped 24 – 48 hours after the order is confirmed and payment is received. If an order was placed on a Friday prior to 12:00pm PST, the order will be shipped on Monday. You will receive an e-mail confirmation when your order has shipped. Please note, with expedited shipping it will still take 48 hours to process the order before it ships.

What’s the status of my order?

Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. Please allow 48 – 72 hours for order confirmation.

Why can’t I select a color or size combination?

It is possible that the color or size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can e-mail our Customer Service department if what you are looking for is out of stock, and they may be able to let you know when the product will be available.

 

MAKE AN ACCOUNT WITH US! 

 

Why make an account?

Making an account on willleathergoods.com will make your next purchase from us even faster and easier! You can also check gift card balance with an account. All it take is your email address and a password that only you can access. 

How do I create an account?

You can make an account during check out or ask our web team to send you an account invite? Or click on the upper right corner of the web store where is says "Account" and "Create an Account".

 

ORDERING QUESTIONS:

 

 How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Please allow 48 – 72 hours after your order is shipped to receive the confirmation.

There is NO FedEx or UPS pickup service on 12/24, delivery only. If you order on 12/23, 12/24 0r 12/25 the order will not ship until the next business day after the Christmas holiday.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that each order is secure. SSL encrypts transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Will my credit card be charged immediately?

Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card.

Do you have a size chart?

Will Leather Goods Belt Sizing Chart

Will Leather Goods Dog Collar Size Chart


Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

How do I change or cancel an order?

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If you need to make adjustments to your shipping settings we will do our best to accommodate your request, but you will ultimately be responsible for reaching out to FedEx® to make arrangements. Personalized items: Please allow an additional 72hours for delivery. Express shipping is not available. Personalized items are non-refundable.

What are my payment options?

We accept Shopify Pay, Visa, MasterCard, Discover, and American Express. We also except Will Leather Goods gift cards.

Are purchases on this website really tax free?

All purchases are tax free unless you are having the purchase shipped to California, Michigan, or Texas. Shipments to California and New York include a 10% sales tax as required by law. Sales tax is mandated when we have an actual physical location in your state, and, the state imposes a sales tax. International shipment taxes are subject by country. 
 

DISCOUNT CODE QUESTIONS:


Why isn’t my promo code working?

Please enter the promo code at checkout. You can select the code directly from the email and paste it into the field for additional accuracy. Note the code is not case sensitive.

The promo code can only be used once and cannot be combined with any other offers, sales or promotions. 

If you are still having trouble applying your promo code, please contact Customer Care.

Does the promo code work in stores?

Promo codes are applicable online only and cannot be used at our retail stores.

 

 

SHIPPING QUESTIONS:

 

Do you ship to P.O. boxes or APO/FPO addresses?

For security reasons, we do not currently ship to APO/FPO addresses.

We do ship to P.O. boxes and have a few options with USPS.

If I send my package as a gift, will the recipient receive the invoice?

No. All shipments are sent with a packing slip, which only includes the product in the shipment, dollar amounts are not represented on the packing slip.

Is international shipping available?

International shipping is available for select countries. If you check out and have trouble, please contact us at willservice@willleathergoods.com.

 

 

RETURN/EXCHANGE QUESTIONS:

What is your return or exchange policy?

Return Policy
We pride ourselves in making products of the highest quality materials with attention to detail. However, if you are not completely satisfied with your purchase, Will Leather Goods will gladly accept returns on full price product for refund, exchange or store credit within 30 days of purchase. All merchandise returned must be unworn, in original condition, tags intact and in original packaging with the purchase receipt. Sale merchandise is eligible for exchange or store credit only, unless marked FINAL SALE. FINAL SALE products are not covered under our Lifetime Guarantee. Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.

To initiate a Return or Exchangeplease respond to your order confirmation or contact us at: willservice@willleathergoods.com with your order number. 

If you sign up for our Email Blast at the bottom of our homepage, you will automatically receive FREE RETURNS! (Excludes FINAL SALE items and International customers)

Once your return is received, please allow 3-5 business days for processing. Refunds may only be applied to original payment method.


Exchanges within our LIFETIME GUARANTEE
We take pride in the enduring quality of our handcrafted products, which is why we offer our customers a lifetime guarantee. Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the colors and are not considered defects. Validated warranty repairs are repaired or replaced at no charge. Exclusions and Limitations include shoes, hats, furniture, watches, jewelry, clothing, home goods, vintage product and FINAL SALE merchandise.

Guarantee Form

Lifetime Guarantee Details



For all Returns and Exchanges please note the following guidelines:

FAQS

Have your receipt?
Please include it in your email request for return or bring it with you to any of our stores. This way we can reimburse your original purchase price to either your original method of payment or as a merchandise credit, or use it to help exchange your item.

No receipt?
Please let us know as much information as you can about your purchase so that we can locate a record of it. If we can't, we'll reimburse you with a Will Leather Goods gift card for the current selling price of the item or replace your item. To help ensure fairness to all customers, we do require a receipt in certain situations. Please see our Special Conditions for details

Special Conditions
If you purchased Will Leather Goods merchandise from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.


To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following,
-Will Leather Goods is not responsible for any missing packages or COD
-Customer is responsible for shipping cost
-We reserve the right to refuse delivery of packages received without a Return Authorization 
-All return and exchange requests must be received within 30 days of purchase either online or from our Will Leather Goods retail locations.
-Proof of purchase is required to validate a return or exchange
-If you purchased an item from our sale page, these items are eligible for exchange or store credit only, unless marked FINAL SALE online. SAMPLE SALE product is FINAL SALE
-All returned merchandise must be in new, unworn, and original condition
-We have the right to charge a restocking fee of 15%, if product is not returned in original condition.
-Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.
-Items that were not purchased directly from Will Leather Goods (such as items purchased at thrift stores, online sellers or garage sales)
-Items with a missing label or an item that has been defaced
-On rare occasions, based on the nature of prior transactions
-Without a receipt and a valid ID in our stores
-Items that have been soiled or contaminated, until they have been cleaned
-Items lost or damaged due to fire, flood or natural disaster

Thank you!

 

 

How do I ship my return or exchange?

For all Returns and Exchanges please note the following guidelines:

Customer is responsible for all shipping costs to return product.

If you sign up for our email blast you will automatically receive Free Return!


Will Leather Goods is not responsible for any missing packages or COD
When shipping your return, please ensure you use a trackable carrier & request an insurance policy equal to the value of your return
We reserve the right to refuse delivery on packages received without a Return Authorization or contact with our Customer Service Team.
All return and exchange requests must be received within 30 days of purchase either online or from our Will Leather Goods retail locations.
Proof of purchase is required to validate a return or exchange
Refunds will only be applied to the original card used for purchase

All returned merchandise must be in new, unworn, and original condition
Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.

Once your return is received, please allow 3-5 business days for processing. 

Refunds may only be applied to original payment method.


 

MISCELLANEOUS QUESTIONS:

 

Where are Will Leather Goods products made?

Will respects worldwide artisans. ­ At Will Leather Goods, we use the best craftsmen to craft our products based on the experience, skills, and machinery available in each of our factories. Many of our products are made in Mexico and China.­ Our international factories have specialized machinery as well as technicians and artisans who have used these machines for over 20 – 30 years. These specialized machines do not exist in the USA. We also offer a 100% Lifetime Guarantee, ­ therefore, we must source and produce our goods globally to ensure the quality fits our promise to our customers. We work with these international factories based on their skills and experience, but also because they are some of the most compliant factories in the world, ­ ensuring environmental and human rights standards that are at the forefront of industry practices. William Adler also personally travels to our factories on a regular basis to ensure these high standards are being met. Will is also personal friends with our factory owners, ­ relationships of 25-plus years that Will has nurtured throughout his journey in the leather goods industry.

How is your sizing done?

Typically, you should purchase a belt sized one size bigger than your waist size. This means, someone who wears a size 32 in pants typically wears a size 34 belt. Women and Men can also refer to our sizing chart here.

Our cuffs are also done in sizing. Cuffs are made in combined sizes Small/Medium and Medium/Large. A Small/Medium cuff is typically good for a thin wrist, while a Medium/Large would fit a thicker wrist.

Are there unique variations in each product?

While we always strive for consistency, as with any handmade products, there are may be slight and unique variations in each of our goods. From stitching, to snap placements, to embossing patterns, each Will Leather Goods product is unique. Products in our FOUND Collection are re-engineered from items found during Will’s travels, so each of these items is one-of-a-kind, and no two items will be alike. For more information on our FOUND Collection, please visit here.

Why was I charged a restocking fee?

We have the right to charge a restocking fee of 15%, if product is not returned in original condition.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events, and other special announcements. Click here and fill out your name and e-mail in the sign-up form on the left.

You can also sign up to be a friend of Will Leather Goods on Facebook here.

Is my personal and credit card information safe on your website?

Yes. We have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Join the Family

Join the Family

Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the colors and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.

Due to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence.  We guarantee the foundation of our product will hold your belongings safely. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material. We charge between $35 and $75 depending on natural wear and tear or can recommend a local cobbler to expedite repair.

Exclusions and Limitations include shoes, hats, furniture, watches, jewelry, clothing, home goods, vintage product and FINAL SALE merchandise.

Maintain your favorite leather pieces regularly to ensure soft and supple leather. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Leather Care can help maintain your product longer. Please see our Leather Care page for more information. We recommend conditioning your leather at a minimum of every 6 months. Learn more about how to care for your leather.

If you are in a dryer (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. Similar to the nature of skin it needs to be moisturized as soon as it feels dry. We charge $25 + shipping for conditioning or head to a store for onsite conditioning for Free and the full Will Leather Goods experience.

Please Contact Us to receive a quote for non-warranty repairs.

Warranty Exclusions and Limitations
Any warranty claims associated with the below list are not considered manufacture defects and are not covered within our Lifetime Guarantee policy. At the discretion of Will Leather Goods, a fee may be incurred for repair.

Any warranty claims associated with the below list of merchandise categories do not fall within our Lifetime Guarantee policy.

1 Year Limited Warranty Exemptions

The following have a limited 1 year warranty that is valid from the date of purchase. At the discretion of Will Leather Goods, a fee may be incurred to the user to repair the merchandise if the warranty claims does not fall within the 1 year timeframe.

All Warranty Repair requests must be processed and validated by our Warranty Team.

FAQS

Have your receipt?
Please include it in your email request for return or bring it with you to any of our stores. This way we can reimburse your original purchase price to either your original method of payment or as a merchandise credit, or use it to help exchange your item.

No receipt?
Please let us know as much information as you can about your purchase so that we can locate a record of it. If we can't, we'll reimburse you with a Will Leather Goods gift card for the current selling price of the item or replace your item. To help ensure fairness to all customers, we do require a receipt in certain situations. Please see our Special Conditions for details

Special Conditions
If you purchased Will Leather Goods merchandise from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.

To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following,
-Will Leather Goods is not responsible for any missing packages or COD
-Customer is responsible for shipping cost
-We reserve the right to refuse delivery of packages received without a Return Authorization 
-All return and exchange requests must be received within 30 days of purchase either online or from our Will Leather Goods retail locations.
-Proof of purchase is required to validate a return or exchange
-If you purchased an item from our sale page, these items are eligible for exchange or store credit only, unless marked FINAL SALE online. SAMPLE SALE product is FINAL SALE
-All returned merchandise must be in new, unworn, and original condition
-We have the right to charge a restocking fee of 15%, if product is not returned in original condition.
-Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.
-Items that were not purchased directly from Will Leather Goods (such as items purchased at thrift stores, online sellers or garage sales)
-Items with a missing label or an item that has been defaced
-On rare occasions, based on the nature of prior transactions
-Without a receipt and a valid ID in our stores
-Items that have been soiled or contaminated, until they have been cleaned
-Items lost or damaged due to fire, flood or natural disaster


Product Care Information

We highly recommend using leather care treatment to maintain and preserve your leather products: Product Care

Our wax coated canvas is coated with paraffin which makes this water-resistant, but not waterproof. If your canvas product gets wet, we recommend you let it air dry thoroughly in a warm dry place. If at any time your canvas has scratches or marks, these can typically be reduced by using a hair dryer on medium heat to help the wax soften and absorb back into the canvas.

By purchasing products from Will Leather Goods you agree to the terms in our Lifetime Warranty. Will Leather Goods reserves to right to alter, edit or cancel our Lifetime Warranty without notice.

https://vimeo.com/177131598
Make It Your Own

The monogram has existed since 350 B.C., but came into popularity as steam ships started to cross the Atlantic to help identify the trunks and luggage of the travelers. Today, the monogram remains a functional identifier, while also lending personal style to your leather goods.

Natural
Gold Foil

Personalize your product or gift with monograming. We use traditional heat stamping to emboss natural or gold foil into our vegetable tanned leather.